Help Center
Find answers to common questions and get help with your daVinci CORE account.
Getting Started
How do I create an account?
Visit our signup page and follow the 4-step process: Account Info → Email Verification → Plan Selection → Broker Setup.
Why do I need to verify my email?
Email verification ensures account security and allows us to send important notifications.
What subscription plans are available?
We offer Silver (monthly), Gold (quarterly), and Platinum (yearly) plans.
Account Settings
How do I connect my broker account?
Go to Settings → Broker Connection and enter your API credentials. Click "Test & Save Keys" to verify.
How do I change my password?
Visit Settings → Security, enter your current password and new password, then click "Update Password".
Can I update my subscription plan?
Yes, you can upgrade your plan anytime from Settings → Subscription.
Billing & Plans
What payment methods do you accept?
We accept all major credit cards and debit cards through our secure Stripe payment system.
How do I cancel my subscription?
Go to Settings → Subscription and click "Cancel Subscription". Cancellation is immediate.
Do you offer refunds?
Please contact our support team for refund requests. Each case is reviewed individually.
Performance Guarantee
What is the daVinci Performance Guarantee?
We offer a 100% Money-Back Guarantee if your daVinci portfolio underperforms the S&P 500 over your subscription period. If we don't beat the market, you'll get your money back.
Why do you offer this guarantee?
Because we believe the only reason to use daVinci is to outperform the market. If we don't deliver, we don't think we deserve your money — simple as that.
Who qualifies for the refund?
To qualify for the guarantee, you must meet all of the following conditions: (1) You used the daVinci bot without interruption for at least 3 months. (2) You can provide complete brokerage account trading documentation for the period. (3) Your daVinci-managed portfolio performed worse than the S&P 500 during that time. (4) You did not manually buy or sell daVinci-selected positions during the evaluation period.
What documents do I need to submit a claim?
You'll need to provide your full brokerage trading history (with timestamps) for the period in which the daVinci bot was active, showing the entry and exit prices of all trades.
How long does it take to process the refund?
Once your claim is verified, we'll issue your full refund within 5 business days. Your daVinci account access will be cancelled at that time.
Quick Start Guide
Getting Started
- 1 Create your account and verify your email address
- 2 Choose a subscription plan (Silver, Gold, or Platinum)
- 3 Connect your Alpaca broker account using API keys
- 4 Access your dashboard and start monitoring your portfolio
Key Features
- Automated portfolio management
- Real-time market monitoring
- Advanced risk management
- Professional analytics dashboard
API Setup Guide
Setting up Alpaca API Keys
Step 1: Create Alpaca Account
Visit alpaca.markets and create a trading account.
Step 2: Generate API Keys
Navigate to your Alpaca dashboard and generate API keys with trading permissions.
Step 3: Configure in daVinci CORE
Go to Settings → Broker Connection and enter your API Key ID and Secret Key.
Required Information:
- • API Key ID (starts with "PK" for paper trading or "AK" for live)
- • Secret Key (longer alphanumeric string)
- • Trading permissions enabled on your Alpaca account
Dashboard Guide
Portfolio Metrics
Status Indicators
Settings Guide
Broker Connection
Configure your Alpaca API keys and test the connection to your trading account.
Security
Update your password and manage account security settings.
Subscription
View your current plan, manage billing, and upgrade or cancel subscriptions.
Profile
Update your personal information and account preferences.
Troubleshooting
Common Issues
Connection Problems
- • Verify API keys are correct and have trading permissions
- • Check that your Alpaca account is funded and active
- • Ensure you're using the correct API endpoint (paper vs live)
Login Issues
- • Verify your email address has been confirmed
- • Check your password is correct
- • Clear browser cache and cookies
Subscription Problems
- • Ensure payment method is valid and has sufficient funds
- • Check spam folder for payment confirmation emails
- • Contact support if subscription status is incorrect
Frequently Asked Questions
Is my trading data secure?
Yes, all data is encrypted using industry-standard protocols. Your API keys are securely stored and never shared.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from the Settings page. Cancellation is immediate.
What brokers are supported?
Currently, we support Alpaca Markets for all trading operations. Additional brokers may be added in the future.
Do you offer customer support?
Yes, we provide email support with 24-hour response times. Priority support is available during market hours.
What is the daVinci Performance Guarantee?
We offer a 100% Money-Back Guarantee if your daVinci portfolio underperforms the S&P 500 over your subscription period. If we don't beat the market, you'll get your money back.
Why do you offer this guarantee?
Because we believe the only reason to use daVinci is to outperform the market. If we don't deliver, we don't think we deserve your money — simple as that.
Who qualifies for the refund?
To qualify for the guarantee, you must meet all of the following conditions: (1) You used the daVinci bot without interruption for at least 3 months. (2) You can provide complete brokerage account trading documentation for the period. (3) Your daVinci-managed portfolio performed worse than the S&P 500 during that time. (4) You did not manually buy or sell daVinci-selected positions during the evaluation period.
What does "underperformance" mean?
We define it as realized portfolio returns (gains or losses) that are lower than the S&P 500 index over the same time period.
What documents do I need to submit a claim?
You'll need to provide your full brokerage trading history (with timestamps) for the period in which the daVinci bot was active, showing the entry and exit prices of all trades.
How do I submit a refund claim?
Send your claim along with the required documentation to: support@davinci-core.com
How long does it take to process the refund?
Once your claim is verified, we'll issue your full refund within 5 business days. Your daVinci account access will be cancelled at that time.
Can I still use daVinci after receiving a refund?
No — once a refund is issued, your access to the platform will be permanently deactivated.
Security & Privacy
Data Protection
Your API keys and personal data are encrypted using industry-standard encryption protocols.
API Security
API credentials are stored securely and never shared with third parties.
Account Security
Use strong passwords and keep your account credentials confidential.
Privacy Policy
Read our Privacy Policy for detailed information.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.