Contact Us
Get in touch with our support team. We're here to help you succeed with daVinci CORE.
Email Support
Send us a detailed message and we'll get back to you within 24 hours
support@davinci-core.comGet in Touch
Need help or have a question? Send us an email and our support team will get back to you within 24 hours.
Our support email address:
Account Issues
Login, password, or account access problems
Technical Support
Platform issues, connection problems, or bugs
We typically respond within 24 hours. For urgent issues during market hours, please include "URGENT" in your subject line.
Quick Help
Before contacting support, check if your question is answered below:
Account Issues
- • Email verification problems
- • Password reset issues
- • Account access problems
- • Subscription activation
Connection Problems
- • Broker API connection fails
- • Invalid API keys error
- • Platform shows disconnected
- • Settings not saving
Billing Questions
- • Payment method issues
- • Subscription cancellation
- • Plan upgrade/downgrade
- • Refund requests
Platform Usage
- • Dashboard navigation
- • Settings configuration
- • Feature explanations
- • Best practices
Support Hours
Email Support
24/7 - We respond within 24 hours
Priority Support
Market Hours (9:30 AM - 4:00 PM ET)
Emergency Issues
Critical platform issues: Immediate response